MailPac -- Business Excellence
I'm not sure if I should be doing this, but here goes -- MailPac is excellent.
MailPac is a company that does one thing -- they transfer mail and packages from a virtual post office box in Florida to addresses in Jamaica.
I was referred to them by a friend who had used the service heavily, and had recommended them heartily. He made the whole business sound so easy, that I was secretly hoping that I could continue to get my mail in Jamaica without having to use a very expensive service such as DHL or FedEx.
One of the first things that they told me was they don't advertise. Instead, they rely on word of mouth advertising. I thought this was pretty remarkable. This is why I wonder if I should be even mentioning the company public. Shhhhhh.... don't tell them I told you they were this good.
So far, their execution has been flawless. Once they receive a package or piece of mail, they immediately send me an email to say that they will be sending someone to deliver it to my home. Often, that delivery takes place on the same day.
I've received items as diverse as a pair of shoes, a battery, tupperware and a piano. While the costs are resonable, some of the items I've sent this way were of a sentimental nature, and probably not worth the cost in retrospect. But that's my choice, not theirs.
So far, they have been excellent.
A friend of mine tried an identical service to this one in Trinidad. After several months, he had a funy feeling that something wsa going terribly wrong, as he had received no mail, and he knew that mail had indeed been sent.
He visited the company, and a front-line clerk began to share with him that "Dey have plenty mail around the back sah!" In other words, they had bags and bags of mail sitting around doing nothing but gathering dust.
He quit the service, it went out of business and he lost several months of mail in one fell swoop.
Excellent business seems to be the rarity in our Caribbean countries, so I'm going to "big-up" as many of them as I can, once I've had a personal experience I can share!